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Privacy policy

Xten (“we”, “us” or “our”) respects and protects the privacy of visitors to our xten.dev website and our customers who use our web-based software (“Software”, “Extension”). This Privacy Policy explains how we collect, use, disclose and protect information from visitors and users on the Service. By using the Service in any way, you agree to be bound by this Privacy Policy and our Terms of Service.

Data collection

When you use our Services, we collect various types of personal information about you for the purposes listed below. This includes information you provide to us, generated automatically by our Services and from external sources. Personal information does not include anonymized or aggregated information that does not contain personally identifiable information.

  • Account information: full name, email, country, hashed password.
  • Information about using the service: site URLs, API keys.
  • Information about interaction: correspondence with us, questions and answers from the support center, comments on blog posts.
  • Log information: user agent, IP addresses, device data (such as type, OS, device ID, browser version, regional and language settings), approximate geographic location, referring site, date and time of access.
  • Transaction information: product details, purchase price, transaction date.

We do not store payment card data. These are provided directly to our payment service provider. We only save the payment transaction so we can check its status.

We don't ask you to provide personal information unless we really need it.

Using data

We use personal information for the purposes listed below.

  • To provide our services. For example, to set up and maintain your account, provide customer service, process payments and orders, and verify user information.
  • To protect our Services and users. For example, by improving the security of our Services, protecting them from fraudulent or illegal activity, combating spam, and complying with applicable laws and security regulations.
  • To communicate with you. For example, by sending you email to provide you with administrative or account-related information, alert you to relevant security issues, or keep you informed of the latest updates to our Services.
  • To provide customer service. For example, to respond to your questions, disputes, feedback, or concerns regarding our Services.
  • To improve our Services. For example, by providing automatic updates and new versions of our Services, or by analyzing how users interact with our Services so that we can improve current Services.

We do not sell any personal information to third parties.

Data storage

We retain personal information for as long as necessary to provide the Services to our customers, subject to our compliance with this Policy or as required or permitted by applicable law.

Data exchange

We share personal information for the purposes listed below.

Service providers. We may share personal information with third party service providers who need the information to provide their services to us. This includes service providers who help us provide our Services to you, such as hosting and content delivery network (CDN) services, billing and payment processing services; those that help us understand and improve our Services, such as data analytics services; those that create tools to help us manage our operations, such as email and other communications, and collaboration between our teams.

  • Legal and regulatory requirements. We may disclose personal information in response to lawful requests by government authorities, such as to meet national security or law enforcement requirements.
  • Business transfers. In the event that Xten undergoes a business transition, such as a merger, acquisition, or sale of our assets, your personal information may be transferred as part of that transaction.
  • Violation of terms of use. We may share or publish your personal information if you have violated the Acceptable Use Policy for our Products and Services posted in the Terms of Use.
  • With your consent. We may disclose your personal information for any other purpose with your consent.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not misused, lost, accessed, disclosed, altered or destroyed. When you enter sensitive information (such as login credentials or information provided within the Service), we encrypt the transmission of that information using secure socket layer (SSL) technology. All personal information is stored on encrypted servers of our service providers. We do not store personal information on our own computers, and data is stored and analyzed using an encrypted connection to our server. These technologies and other measures are used to ensure that your data is safe, secure, and accessible only to you and those you authorize to access your data. However, we cannot and do not guarantee the absolute protection and security of any personal data stored by us or by third parties.

Cookies and tracking technologies

Cookies are small pieces of data stored in text files that are stored on your computer or other device when you load websites in your browser. They are either stored temporarily for the duration of the session (session cookies) or permanently archived on your device (persistent cookies). Session cookies are automatically deleted when you close your web browser, while persistent cookies remain archived on your device until they are actively deleted.

We use cookies and similar technologies for the purposes listed below.

  • Authentication: Cookies that help us show you the correct information by personalizing the Services for your account.
  • Security: Cookies help prevent fraudulent use of login credentials and support other security features.
  • Functionality: Cookies that allow our Services to recognize you and remember choices you make on the Services.
  • Analytics: Cookies that help us analyze access to and use of the Services and track their performance.
  • Cookies may also be set by third parties, such as those who serve content or provide analytics services. Any such use of third-party cookies is subject to the policy of the third party placing the cookies.

Embedded content

Pages on our website may include embedded content from third party service providers. Embedded content from other websites behaves in exactly the same way as if the visitor had visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking them if you have an account and are logged in to that website.

Service providers

We use the following service providers listed below who may have access to your personal information. These third party service providers collect, store, use, process and share information about your activity on our Services in accordance with their Privacy Policy.

  • Google Analytics: A web analytics service offered by Google that we use to analyze website traffic and achieve marketing goals. We have IP address anonymization enabled. Please read Google's privacy policy.
  • Google Maps: Google's mapping service which we use to embed maps on our website. Please read Google's privacy policy.
  • YouTube: A video platform offered by Google that we use to embed videos on our website. We use the domain youtube-nocookie.com to embed videos without using cookies. Please read Google's privacy policy.

Links to other sites

Our Services may contain links to websites and applications other than the Service. We are not responsible for the privacy policies or content of websites or applications operated by third parties. Your browsing and interaction on any third party website or service is subject to that third party's own rules and policies.

Choices

You may choose not to provide any personal information through our Services, in which case we may not be able to provide certain services to you. You can set your browser to remove or reject cookies before using our Services. Please note that if you choose not to accept cookies, some features and personalization of our Services may not work for you. You may opt out of receiving updates to our Services by following the unsubscribe instructions in such communications.

Children's personal information

Xten does not knowingly collect any personal information from children under 13 years of age. If you are under 13 years of age, do not submit any personal information through our Service. If we become aware that any personal information has been collected from a child under 13 years of age, that information will be immediately deleted without any notice. By using this site, you agree that you are over 13 years of age.

Amendments to these Terms

The Privacy Policy is subject to change at any time without prior notice. Any changes take effect immediately. You are responsible for regularly reviewing the Privacy Policy. If you continue to use our Services and website after such an update, you agree to be bound by the terms of this Policy.

Contact us

If you have any questions or concerns about this Privacy Policy, please contact us using our support form.